A conversation with Puan S after lunch at her house somewhere in Sydney, Australia inspired this post.
A pretty obvious thing about Australia and Australians in Sydney is that people here have very high levels of trust. Not only do they trust their friends (because you're supposed to be able to trust your friends), they trust their customers and even complete strangers.
Again, let's look at the obvious first. Most of their houses don't have actual fences around their property. Even those that do have fences make it just way too easy for any burglar to climb over them. So they are obviously not worried about any burglar-ing going on. Even their doors and windows aren't fitted with any grilles. Compare this to the houses in our country. Different, no?
Now on to my experiences. At a local park (there are a lot of parks here in Sydney), friends come to have a game of soccer. They leave everything on the park bench and go play. No need for a friend to stay back and look after their bags. Phones can even be left on the park benches for all to see, but at the end of the game, they'll still be there. Now I ask you, how often does that happen in Malaysia?
How about their customers? Here are two examples. One of the buttons on one of my friends' (Afifi) phone was defective. He did not do anything to cause this (at least, not that he knew of). It just didn't work, for some reason. At this point, he had had this phone for about one and a half months. And it was an i-phone. So he took the phone to the local Apple Centre in hopes of it getting fixed. When he showed the phone to one of the staff members there, the phone was replaced with a new one right away, no questions asked, no fee paid. Needless to say, he left the store all smiles.
Second example, given by Puan S. Her daughter's phone (Blackberry, if I'm not mistaken) fell out of her pocket while at the beach. The phone fell into the water. So they brought the phone to the local centre and explained what had happened. The phone was replaced with a new one, free of charge.
Can I get a "wow" for both of the situations above? Imagine them happening in Malaysia. Imagine.
We're an Islamic country. This is a Westernized country. Why does it seem the other way round in this aspect?
I refrain from condemning the situation in our country. I just need you, the readers, to stop and think for a while. Is this the situation in our country? If not, then can this be the situation in our country?
Happy thinking! May peace be upon you.
Cheers!
